Carl Winters Blog, Real Estate Inspector, New Braunfels, Texas

Great advice Carl!  The same applies to Realtors as well!

Right on Carl.  It is Service, Service, Service.  As a follow up, I make sure that my clients know that I am available by phone 24/7.  I get calls from clients from years ago; things like how do I do (maintenance item here) this or that.  Do you know of a good remodeler, electrician, plumber, roofer, etc.  By being available like this, these clients are happy to refer me too.

David

Thanks for the comments. We all want an A+ next to our name. It is important to the future of our business and industry.  We all want the consumer to have good thoughts.

Thanks for stopping by: Active Rain Group: Hill Country Inspector would welcome your membership and input. 

David Helm: I knew you would be stopping in, glad you are here. You bet, 24/7, right on. Infact I just received a call about 9:30 last night from someone I inspected a weekend place for them about five years ago asking if I knew someone that did septic pumping. I was really glad to hear from them and got caught up on all the news.

Always appreciate your comments.

Active Rain Group: Hill Country Inspector 

Carl,

Great post, Service is everything. Without great service what are we? The only way to stay and grow in this business is to give great service. Better than what is expected.

Don

Thanks Don:

Great service and in our industry is what keeps it humming along. Although, we both know that some people take short cuts that come back to bite them in you know what. We can do great and wonderful things but one bad error people remember and pass on to others. I guess that's human nature. 

Three "service" for us (inspectors) and Three "location" for home buyers, right Carl?

Or thou, without the 4th one "knowledge" we woudn't be worth a penny.

Tommy

You said it all;  Service, Ethics, Honesty, Professionalism and Knowledge = Referrals.  Same is true in real estate sales.

Good advice for all of us in the service industry .We depend on referrals.

You are right service, service, service equals referrals.  That's the key to my business as well.

 

Shawn

Tommy, Gita, Ricki,and Shawn.

Thanks for stopping by. Yes, good service and the RIGHT attitude along with knowledge goes a long way.

Carl,

I couldn't agree more. Being in the service industry I am very critical of service I receive. If you are a waiter, cashier at Wal-Mart or Realtor, I will be critiquing you and learning from that experience.

 

Hey Jim - Welcome aboard. You will find that we share great information with each other. Tips that we already know or may have forgotten. Old tricks and new tricks. Just like any industry we need we to continue to review and learn. Learning something new each day is a great accomplishment.

Look forward to your blogs. We have some great groups here on active rain but please always include us in your blogs.

I just did an inspection for a client this past weekend. They were unhappy with their previous home inspector they used when they purchased the house they are moving from. They called me and scheduled an appointment. The inspection took a little over 3 hours to complete in 2 separate trips because the seller's agent did not allow enough time in her schedule. The report took almost 5 hours to write up because of th complexity of all the problems found during the inspection. Then I had to meet with the buyer for an hour and a half and go over the report with them. All in all, I invested about 10 hours into this one inspection and still got paid the rate that I want to get paid per hour of invested time. The clients were amazed that I spent so much time and did a follow up with them, thy want me to do their pre-listing inspection when they move. Lesson learned from someone else's mistake. Do a job that you will be proud of and it will pay off many times over later on down th line.

Scott: We all do whatever it taken to get  a good and complete job done. Over the years I have grown my business just as you stated above. The client that was selling was impressed and when he went to buy his new home they contracted with me. It's all about referred business. You get that my displaying, honesty in every aspect of our business--beginning to end.

Thanks for sharing.